See who Insite Managed Solutions has hired for this role
Save job
Welcome back
Sign in to save Training and Quality Director at Insite Managed Solutions.
Report this job
*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Equal Opportunity Employer M/F/D/V
Reports To: Training and Quality Director
Travel: Up to 75% of the time
Job Type: Full-time, in-office, 1510 SE 17th St 4th floor, Fort Lauderdale, Florida 33316
Benefits: 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more) eligibility within 1 month of start date
POSITION OBJECTIVE
As the Training and Quality Director, you will play a crucial role in shaping the future of our Center of Excellence by driving best in class training and quality assurance results. You will mentoranddevelop the Training and QA teams, fostering a culture of continuous improvement and growth.
This role involves creating and maintaining quality assurance processes to monitor and enhance the performance of contact center agents. The Director will collaborate with various departments to identify training needs and implement continuous improvement strategies.
CRITICAL SUCCESS BEHAVIORS
Understands the contact center environment and the key levers to enhance performance and achieve client and organizational targets
Ability to develop and implement comprehensive training and quality assurance strategies that align with company goals and objectives
Proven track record of developing and implementing successful training and quality assurance programs
Proficient in managing projects from initiation to completion successfully
Ability to assess performance metrics and analytics to identify trends, gaps, and opportunities for improvement
Communicates clearly and effectively, both written and orally
Excellent analytical, problem-solving, and decision-making skills
QUALIFICATIONS
The ideal candidatemustpossess:
5+ years of Business Process Outsourcing experience
Strong Microsoft Office product proficiency (PowerPoint, Excel, etc.)
Experience presenting ideas and facilitating dialogue with senior executives to support business decisions
Strong analytical and communication skills
Capacity to manage numerous projects simultaneously
The ideal candidate would typically have:
Experience and/or qualified in Lean/Six Sigma or other process improvement methodologies
Knowledge of the cruise line industry
Employment type
Full-time
Referrals increase your chances of interviewing at Insite Managed Solutions by 2x
See who you know
Get notified about new Director Training Quality jobs in Fort Lauderdale, FL.
Sign in to create job alert
Similar jobs
Director of Quality Assurance and Training
Director of Quality Assurance and Training
The Adam Corporation/Group
Bryan, TX
Senior Director of Quality Assurance Training - cGMP
Senior Director of Quality Assurance Training - cGMP
Address: Suite 369 9754 Roberts Pines, West Benitaburgh, NM 69180-7958
Phone: +522993866487
Job: Sales Executive
Hobby: Worldbuilding, Shopping, Quilting, Cooking, Homebrewing, Leather crafting, Pet
Introduction: My name is Golda Nolan II, I am a thoughtful, clever, cute, jolly, brave, powerful, splendid person who loves writing and wants to share my knowledge and understanding with you.
We notice you're using an ad blocker
Without advertising income, we can't keep making this site awesome for you.
